Please note that there will be some changes to our opening hours during the festive period including some service closures. See below for information.

Christmas 2024 opening hours:

23rd December: 9:00am – 5:00pm

24th December (Christmas Eve): 9:00am – 3:30pm

25th December (Christmas Day): Closed

26th December (Boxing Day): 10:00am – 2:00pm

27th December: 9:00am – 4:00pm

28th & 29th December: Closed

30th December: 9:00am – 5:00pm

31st December (New Year’s Eve): 9:00am – 4:00pm

1st January (New Year’s Day): Closed

2nd January: 9:00am – 5:00pm

3rd January: 9:00am – 5:00pm

I need help out of hours, what can I do?

Non-emergency:

Please call 111 or visit 111.nhs.uk

Call our out-of-hours helpline: 0300 330 2001

You can also contact your GP.

Emergency:

Please call 999 or visit your local Emergency Department (ED) if it is safe for you to do so.

Mental health crisis:

If you find yourself in a mental health crisis and need urgent support, call 111.

You can also contact Samaritans any time, day or night.

  • Call 116 123
  • Email jo@samaritans.org

Urgent Treatment Centres (UTC) and Emergency Departments (ED)

Emergency Departments

St. Mary’s Hospital

Open 24 hours a day, seven days a week.
Address: Parkhurst Road, Newport, Isle of Wight, PO30 5TG.
Website and wait times: Click here

Urgent Treatment Centre

St. Mary’s Hospital – Urgent Treatment Centre

Address: Parkhurst Road, Newport, Isle of Wight, PO30 5TG.
Website: Click here

The UTC is not a walk-in service. In the first instance, you should call 111 or visit 111 online.


Additional mental health support

Campaign Against Living Miserably
Offering support for people having suicidal thoughts, via helpline or online chat.
Call: 0800 58 58 58
Website: www.thecalmzone.net

 

Useful contacts

  • NHS 111

    Visit NHS 111 online

    Call: 111

    You should use the NHS 111 service if you urgently need medical help or advice, but it’s not a life-threatening situation.

    For medical emergencies, call 999.

  • Samaritans

    Visit the Samaritans website

    The Samaritans offer a 24-hour confidential telephone helpline.

    Call: 116 123 (24 hours, 365 days)
    Email: jo@samaritans.org

  • Police

    For emergencies, call 999.
    For non-emergencies, call 101.

Close

IMPORTANT SERVICE INFORMATION FOR THE CHRISTMAS PERIOD – PLEASE READ!

There will be some changes to our opening hours during the festive period, including some service closures.

Our service and phone lines will be closed on Christmas, New Year, weekends and bank holidays.

For service information during this time, including emergency and non-emergency help outside of our service hours, please visit our Christmas Service Information page.

Christmas Service Information